Your use of this Website and/or our services constitutes your agreement to the following terms and conditions. If you do not agree with these terms, please do not use this Website or our services.

Definitions

• Client/Subscriber refers to any individual, business, or authorized agent engaging Seller Merce e-commerce management services.
• “Company,” “we,” and “our” refer to Seller Merce, a company registered under the laws of Massachusetts.
• “You” and “your” refer to the client using Seller Merce services.
• “Website” refers to all pages, content, and services offered on www.sellermerce.com .

• Order refers to any confirmed purchase of Seller Merce services, whether placed via phone, email, or online.

Messaging Terms

By opting into the Seller Merce Updates messaging program, you agree to receive SMS messages related to your account, project status, onboarding support, service updates, and other relevant communications.

We only send these messages to individuals who have either become our customers or voluntarily provided their contact information.

• We do not send bulk SMS campaigns or promotional messages.

• You can cancel the SMS service at any time. Simply text “STOP” to the short code.

• Upon sending “STOP,” we will confirm your unsubscribe status via SMS.

• Following this confirmation, you will no longer receive SMS messages from us.

• To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to  support@sellermmerce.com  or +1 737-210-1040 .

• Carriers are not liable for delayed or undelivered messages.

• As always, message and data rates may apply for messages sent to you from us and to us from you.

• Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

  For privacy-related inquiries, please refer to our  privacy policy .

Payment Terms

Payment for initial setup and onboarding (mobilization/deposit) must be made within 48 hours of invoice issuance.

For clients on recurring management plans, invoices are issued at the start of each month, with payment due by the 15th.

Failure to pay invoices by the due date may result in project delays, paused services, or account suspension.

Non-payment beyond 30 days will result in service interruption until all outstanding invoices are paid.

If services are paused for more than 60 consecutive days, reactivation fees may apply. Project-related expenses, such as approved travel costs, will be invoiced separately with prior client approval.

Service Start

Your services will begin once onboarding is completed, including submission of required information to our compliance team and payment of any outstanding invoices.

Opt-out Option

All content, product listings, and strategies created by Seller Merce for your store are the sole property of the client. We do not claim ownership of your store’s assets or intellectual property.

Ownership & Intellectual Property

All content, product listings, and strategies created by Seller Merce for your store are the sole property of the client. We do not claim ownership of your store’s assets or intellectual property.

Automatic Renewal & Termination

All agreements automatically renew unless terminated by the client with 30 days written notice. The client remains responsible for any outstanding invoices for work performed during the notice period.

Termination requests must be submitted via www.sellermerce.com in accordance with these Terms.

Change Orders

Any changes to store strategy, listing processes, platform focus, or project scope after formal signoff may require a separate change order and additional fees.

Refund Policy

All services provided by Seller Merce are non-refundable. Once work has begun, our time and resources cannot be recouped. We will, however, make every reasonable effort to address any client concerns and achieve satisfaction.

Platform Compliance

Seller Merce ensures all work follows platform-specific policies and guidelines to the best of our ability. However, ultimate responsibility for compliance with marketplace terms and conditions rests with the store owner.

Client Responsibilities

The client agrees to provide timely access to store accounts, product information, and any required data for effective management. Delays caused by client inaction may affect project timelines and outcomes.

Limitation of Liability

Seller Merce is not responsible for:

• Platform suspensions, product removals, or policy violations arising from client actions outside our control.
• Loss of revenue due to marketplace algorithm changes, platform downtime, or third-party system failures.
• Any direct, indirect, incidental, or consequential damages arising from the use of our services.

The client agrees to indemnify and hold Seller Merce harmless from any claims, losses, or liabilities arising from their use of Seller Merce services or failure to comply with marketplace rules.

Service Adjustments & Amendments

Seller Merce reserves the right to amend these Terms & Conditions at any time. Updated versions will be posted on our website. Continued use of our services constitutes acceptance of any changes.